Re: anyone who can parse below text with powershell.
It appears to work and return"ok""ok" Just a couple of powershell pointers here, $lines= @() is an empty array. It's unused in your script above.when you do $B += ... you've created a string. So if...
View ArticleRe: Helpdesk War Story
I worked in a Program Management Office once upon a time. One of our site "sys admins" emailed us asking whether a firewall port would need to be opened so that a user at a satellite office that is...
View ArticleHow to edit Thumbnail?
How can I edit the items listed in the Thumbnail when scrolling over a Node/Interface name?For example, when scrolling over a Nodes name, it currently displays:Polling Ip AddressMachine TypeAverage...
View ArticleRe: How to pass custom poller value in Alert message
I would adjust your udnp poller to do an enumeration map to map the values to up or down. That will allow you to send the "friendly" status in the alert. However, it looks like this poller does not...
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Re: can I set up an alert action to ssh to a cisco device and run commands...
At a hight level, what you would need to do is:on the target device, set up the script that runs the commands and outputs the information you wanton the primary polling engine, create a script...
View ArticleRe: Monitoring HP Proliant hardware running Windows & vSphere
designerfx is correct. The KB article below outlines the necessary software provided by your vendor for Hardware Health information to be available for monitoring in SAM. SolarWinds Knowledge Base ::...
View ArticleRe: Knowledgebase: How to create a non-administrator user for SAM polling.
You are correct. This seems to be a subtle misinterpretation of the instructions. Only an administrative user can grant or deny permissions to a non-administrative account. As such, you would need to...
View ArticleRe: Submit ticket as another user
Yes, techs can do this on the client info tab. So for non techs, you go to setup --> clients --> client admin. set up which types of tickets they can manage then go to the clients tab find the...
View ArticleRe: Script monitors no longer work after upgrade
Looking through the notes for case #617859 it sounds like your issue was related to application custom properties, and was resolved by support. Is that correct?
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Re: resetting Component Status
It appears the "Count Statistic as Difference" is not set properly in this template. Check the box circled below. This should reset the alert condition.
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Download config error: invalid parameter
Hi all, I'm a new user and I try to Download config of a TP-Link switch in NCM. When I edit Node the connection profile send me an OK value as show above On the server I create a Script as said in...
View ArticleClient Side Location Sorting
Hi All, Got a strange problem with our WHD, I'm hoping a WHD guru can help we out. On the client screen, the location drop list is not sorted alphabetically (screen shot attached), I believe it is...
View ArticleRe: When will your SCP badge be added to your profile?
I just got my welcome kit on Thurday 15/05/2014
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Greyed out menu's on new Kiwi cat tools
My newly installed Kiwi Cat tools has a greyed out menu. Interface, then panes, leads to a menu that is greyed out from activites through to display. My product has been acticated. Could you please...
View ArticleRe: WHD not processing tickets
Not sure if your clients your the client interface or email them in. We use email and have seen sometimes where it doesn't recognize the client as existing and creates multiple clients with the same...
View ArticleRe: Hide Setup or disable edit of Tech Account by Tech?
I don't know of a way to do this. Even with Tech Permissions set to nothing, the tech can still see their account and modify their email, password (if not LDAP), email notification settings, etc. If...
View ArticleRe: Is there a way to print ticket details and show custom field check boxes?
Weird, I didn't realize those didn't display in print view either. That seems like either a bug or a feature request- not sure. In the meantime, it is less elegant, but you could modify your "Column...
View ArticleRe: Is it possible to create a Ticket Custom Field (Single Choice) to be a...
You could do this through an "Action Rule" by modifying the ticket. So, if you have this custom field for all Request Types, you could just set it at ticket creation to modify the ticket and select...
View ArticleRe: Formatting FAQ Text
WHD does not support all HTML coding as we may like it to. It supports 'BBCode' and this is the example of what you can do in notes or FAQs:Notes can be formatted with HTML or BBCode. URLS and E-mail...
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