Thanks for the response. So I got most of what I wanted to have happen based of of your info. We now have it so when an authorized FTP creator creates an account, they place there own email in the account creation. This way when a Sales person requests for a client account to get the log in info, we just click on the client and recover password. This way the log in info and FTP instructions are sent in the email and tech just forward's to sales or whoever is requesting info.
So, what I am trying to do is in the Template create an event when we Recover Password, to send an email to FTP admin when this even happens. Problem is, the event when it occurs is not firing in realtime. When I create the event and Test, the email sends... not when the event is triggered. What am I missing?